Curzon Care
Domiciliary Care Agency

  Introduction - Meet The Staff - Choice - Quality Assurance - Quality in Action - 4 Key Principles - Contact Us

4 Key Principles Which Underpin Continuous Quality Improvement

Putting people first - The continuous developments of client focused services

Customer satisfaction - The continuous pursuit of ensuring that the service meets the needs of the individual.

Management by fact - The use of relevant, timely and accurate information to evaluate services.

P.A.C.T. - The four point plan for continuous quality improvement, an assessment cycle:-

  • P. - Plan together.
  • A. - Take action on the plan.
  • C. - Check back and evaluate.
  • T. - Feedback, tell everyone.

QUALITY IN ACTION
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